Right of Withdrawal

1. Cancellation

Within 24 hours, customers can send an email to support@depow.com to request a full refund after placing an order on de.depow.com.au.

Please note that a transaction fee will be charged if you request a refund 24 hours after the order and before delivery.

Orders cannot be canceled more than 30 days after shipment.

If the product is out of stock or if the address you provided is incomplete or incorrect, we will contact you by email. If we do not receive a response within 15 days, we will automatically cancel the order and refund the purchase price.

2. Return Conditions

2.1 Faulty Return

A "faulty return" under this policy means the customer can request a return if the product is faulty for reasons not related to personal use. For faulty products, you will receive a full refund or a free replacement. Please contact dé support at support@depow.com, provide the proof of purchase*, and describe the fault to initiate the return process.

* Valid proof of purchase:

• An order number assigned by depow.com.au;
• A sales invoice or order confirmation email showing the product description, price, and sales channel clearly.

2.2 Unconditional Return Policy

a. Applicable Channel:
The unconditional return policy only applies to orders on depow.com.au in the EU; customers can request a return within 30 days after receiving the product.

b. Inapplicable Channel:
dé does not accept unconditional returns for products purchased through other channels. Please contact the channel from which you purchased the product first;

c. Costs for Unconditional Returns:
For returns from depow.com.au orders, we will charge a transaction fee + shipping costs if the product is in good condition.

3. Shipping Costs

The rules for refunding return shipping costs are as follows:

• For faulty returns - In this case, shipping costs will be borne by dé
• For unconditional returns - In this case, shipping costs will be borne by the customer(s).

Return shipping costs may vary depending on the weight, volume, and location of your product.

4. Return Process

(1) If you have received your product and it is less than 30 calendar days old, you can contact official customer support at support@depow.com.

(2) Our customer service team will decide if your order is eligible for return. After confirming that your order is eligible for return, you will receive an RMA (Return Material Authorization) number and a prepaid return label (the label will be determined by the customer service team). You will also receive instructions on how to properly package the product for safe return. Do not send the product until you have received the correct shipping instructions. You must clearly mark the packaging with the RMA number and include proof of the purchase date.

(3) Please do not return products without RMA confirmation from the dé customer service team. Refunds for unconfirmed returns will not be processed.

(4) There are 3 ways to process returns after the product is returned, depending on the customer’s requirements and circumstances:

• Refund; (Please refer to our refund policy for details)
• Repair after fault verification; (Details can be found in our Warranty Terms)
• Product replacement; (Details can be found in our Warranty Terms)

5. Refund Timelines

(1) Refund timeline for canceled orders: 7 business days for a full refund

(2) Refund timeline for returns: Once dé has received your return request, we will refund your product within 14 business days of receipt. You will be notified by email once your refund has been processed. If you have not received your refund after 14 business days, please contact support@depow.com;

(3) Return and Replacement: Once dé has received your replacement request, we will send a replacement within 7 business days of receiving the product. If dé has sufficient stock, you will be notified by email with logistics information.

6. No Return Service will be granted under the following circumstances:

• For products sold where the claim is made more than 30 calendar days after the product was sold to you.
• The product was returned without confirmation from the dé customer service team.
• Products not returned to dé within 15 business days after return confirmation by dé.
• No valid proof of purchase, receipt, or invoice has been provided, or there is reasonable suspicion that these are forged or manipulated.
• The product returned to dé does not contain all original parts, accessories, and packaging, or contains products that were damaged by user error.
• The product has been tested by dé and the authorized repair shop and found to be free from defects.
• A failure or damage to the product was caused by impacts, burns, unauthorized use or modification, including exposure to moisture, entry of foreign objects (water, oil, sand, etc.), or improper installation or handling.
• There is evidence of manipulation or alteration of product labels, serial numbers, water damage markers, etc.
• The damage was caused by external factors beyond our control, such as fire, flood, strong winds, lightning, or traffic accidents.
• No shipping damage certificate issued by the carrier is available.
• Damage caused by reliability and compatibility issues when used as input or load with third-party components not approved or certified by dé product parameters.
• The product does not meet the return requirements after inspection.